FREQUENTLY ASKED QUESTIONS

How does 'no fee assessment' work?

To understand your situation, Frontline Family Physio can assess your presenting issue without charge. Following this if you are happy to proceed with the management plan, you will be charged a standard consultation fee. * For first time patients at the clinic.
Do you need a referral to see physio?

No, you do not need a referral from a GP to be seen privately. If you are a DVA patient, Workcover or have an Enhanced Primary Care (EPC) plan, then a doctor’s referral will be needed.
Do you bulk bill?

Yes. If you wish to take up our no gap physio option (Medicare). Please see your GP for a care plan for physiotherapy. * No gap for students and pensioners only from 1st July 2024. For all other patients presenting with the care plan, there will just be a $20 gap.
Do you take private health fund?

Yes, you can claim on site through our HICAPS system. Additionally we have eftpos and credit card facilities.
How physio works?

Physiotherapy aims to maximise your body’s natural ability to heal. Treatment aims to accelerate the healing process, jump start it and prevent lifelong impairment.
Are physio exercises supposed to hurt?

No, in the vast majority of cases your exercises should be comfortable to not irritate your body further. Each patient will be at different stages of recovery and so the exercises should be adapted at each level.
Should I bring my scans to my appointment?

Yes, you can bring any relevant information, scans or reports to your physiotherapy appointment.
When should I arrive to clinic?

Please arrive at the clinic 15 mins before your initial appointment to fill out your important patient details. Please arrive 10 mins earlier for standard consultations.
Is the site easily accessible/parking?

Yes, the entrances to the practice are wheelchair accessible. There is 3 hours of free council parking available at 2a Brown St Garage (carpark). Entry to the clinic is via the Phoenix Arcade entrance.
Is your clinic COVID safe?

Yes, we apply strict hygiene measures in this clinic. There is regular sanitising, hand washing and masks used. If you feel ill please contact us to reschedule your appointment.
What if physio doesn’t work?

Please consult with your physiotherapist at each stage to get an individualised opinion on your case. If you are not getting the expected improvements, further investigations or other options will be suggested.