FREQUENTLY ASKED QUESTIONS
No, you do not need a referral from a GP to be seen privately. If you are a DVA patient, Workcover or have an Enhanced Primary Care (EPC - Medicare) plan, then a doctor’s referral will be needed.
We will no longer bulk bill patients including pensioners and students from the 1st of July 2025. Patients presenting with an EPC Medicare plan will be required to pay a gap fee per consultation. As always, we will continue to provide high quality care to improve your quality of life.
Yes, you can claim on site through our HICAPS system. Additionally we have eftpos and credit card facilities.
Physiotherapy aims to maximise your body’s natural ability to heal. Treatment aims to accelerate the healing process, jump start it and prevent lifelong impairment.
No, in the vast majority of cases your exercises should be comfortable to not irritate your body further. Each patient will be at different stages of recovery and so the exercises should be adapted at each level.
Yes, you can bring any relevant information, scans or reports to your physiotherapy appointment.
Please arrive at the clinic 15 mins before your initial appointment to fill out your important patient details. Please arrive 10 mins earlier for standard consultations.
Yes, the entrances to the practice are wheelchair accessible. There is 3 hours of free council parking available at 2a Brown St Garage (carpark). Entry to the clinic is via the Phoenix Arcade entrance.
Yes, we apply strict hygiene measures in this clinic. There is regular sanitising, hand washing and masks used. If you feel ill please contact us to reschedule your appointment.
Please consult with your physiotherapist at each stage to get an individualised opinion on your case. If you are not getting the expected improvements, further investigations or other options will be suggested.