FREQUENTLY ASKED QUESTIONS

No, you do not need a referral from a GP to be seen privately. However if you are a DVA patient, Workcover or have a GPCCMP (EPC - Medicare) plan, then a doctor’s referral will be needed.

No, however patients presenting with a GPCCMP (Replaced EPC) Medicare plan will be able to subsidise their consultation fees. Please contact the practice for further information.

Yes, you can claim on site through our HICAPS system. Additionally we have eftpos and credit card facilities.

Physiotherapy aims to maximise your body’s natural ability to heal. Treatment aims to accelerate the healing process, jump start it and prevent lifelong impairment.

No, in the vast majority of cases your exercises should be comfortable to not irritate your body further. Each patient will be at different stages of recovery and so the exercises should be adapted at each level.

Yes, you can bring any relevant information, scans or reports to your physiotherapy appointment.

Please arrive at the clinic 15 mins before your initial appointment to fill out your important patient details. Please arrive 10 mins earlier for standard consultations.

Yes, the entrances to the practice are wheelchair accessible. There is 3 hours of free council parking available at 2a Brown St Garage (carpark). Entry to the clinic is via the Phoenix Arcade entrance.

Yes, we apply strict hygiene measures in this clinic. There is regular sanitising, hand washing and masks used. If you feel ill please contact us to reschedule your appointment.

Please consult with your physiotherapist at each stage to get an individualised opinion on your case. If you are not getting the expected improvements, further investigations or other options will be suggested.

Physiotherapy focuses on clinical diagnosis, rehabilitation and long-term recovery. Treatment includes exercise therapy, manual therapy and structured rehabilitation programs. Chiropractic mainly focuses on spinal adjustments and manual treatment aimed at relieving joint restriction and pain. Osteopathy uses gentle hands-on techniques and holistic assessment to improve body mobility and balance. Remedial massage targets muscle tightness and tension relief, often providing short-term symptom improvement. For many injuries and pain conditions, physiotherapy is considered a first-line conservative treatment because it aims to restore strength, movement and function.

In many cases such as: • back pain • shoulder injuries • knee problems • sports injuries A well-guided physiotherapy program can significantly improve symptoms and function, potentially avoiding scans, invasive injections and often helping patients delay or avoid surgery.

You usually need a WorkCover certificate of capacity from your GP, with Physio treatment recommended. In order for the Insurer to cover the cost of the consultations. Otherwise you are able to cover the cost and be reimbursed by the Insurer if approved.

Yes. Structured rehabilitation can improve strength, movement and work tolerance, helping support a safe and timely return to duties.

When you lodge a claim, you are able to access 2 sessions of pre-approved Physiotherapy. The Physiotherapist will assess your condition and recommend to the Insurer if more treatment is required.

Yes. Rehabilitation helps restore movement, strength and function after a period of immobilisation.